Frequently Asked Questions
Everything you need to know about shopping with BOY London.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy for seasonal drops?
We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, and with all BOY London tags attached to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. Our underground streetwear fits can vary; we generally recommend sizing up for a more relaxed, oversized aesthetic or staying true to size for a classic fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Are your products authentic BOY London?
Yes, shopping directly through our official store guarantees that you are receiving 100% authentic BOY London apparel, complete with original branding and high-quality construction.
Can I track my international shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey until it reaches your door.